HackerOne is seeking a transformative Vice President of Customer Operations to orchestrate a high-performing global team across customer delivery functions, including Triage, Implementation, Community, Solutions Architecture, Support, and Mediation.
In this role, you'll architect and implement scalable, data-driven processes that enhance quality, efficiency, and customer satisfaction. You will develop robust KPI frameworks, lead capacity and resource planning, and spearhead an AI-first operational transformation across our customer delivery functions. The ideal candidate is a structured, strategic operator with a passion for continuous improvement, cross-functional collaboration, and delivering exceptional customer outcomes at scale.
You’ll partner with some of the world’s most influential Fortune 500 companies, solving complex challenges at the intersection of cybersecurity, innovation, and customer success. This role reports to the SVP, Customer and Community Operations and can be located in San Francisco, Seattle, Austin, or Washington D.C.