Customer Support Representative (Remote – Full Time)
RumpleLocation: Remote (Work from Home)
Hours: Monday – Friday, 9:00 AM to 5:00 PM MT (flexible)
About Us: Rumple is a growing CRM company built specifically for media sales teams. We help media sales representatives manage their accounts, manage their revenue, and streamline their workflows. Our team is fully remote, and we take pride in offering responsive, personal, and reliable support to our users.
Position Overview: We're looking for a full-time Customer Support Representative to join our team. In this role, you'll be the first line of communication for users seeking help or training. You'll answer support tickets, handle phone calls, join Zoom calls, and occasionally test new features before they are released.
Key Responsibilities:
- Answer customer support tickets via email and our ticketing system
- Handle support phone calls
- Join Zoom calls for customer support and training sessions
- Occasionally test features and updates before they go live
- Communicate effectively with internal teams and escalate issues when needed
What We're Looking For:
- Someone responsible, proactive, and able to work independently
- Excellent communication and problem-solving skills
- Friendly, patient, and customer-focused attitude
- High school diploma or GED required
- Customer service experience preferred
- Comfortable using Zoom, email, and other support tools
- Strong organizational skills and attention to detail
Why Join Rumple?
- 100% remote work with a supportive team
- Opportunity to grow with a fast-moving tech company
- A chance to help media companies thrive
If you're passionate about helping others and want to be part of a collaborative, forward-thinking team, we'd love to hear from you!