Sr. Director, Customer Support, leads the global support function to ensure timely, empathetic, and effective resolution of customer issues. This role is responsible for the strategy, structure, and daily operations of our support organization across all channels (email, chat, phone, and in-app). You will own the customer support experience end-to-end, driving measurable improvements in resolution time, CSAT, and operational efficiency. You’ll work cross-functionally with Product, Engineering, and Customer Success to ensure our customers receive consistent, high-quality support—at scale.