We’re seeking a strategic and inspiring Senior Director of Customer Experience to lead our support, implementation, services, and success teams – delivering a seamless and impactful customer journey. Reporting directly to the Chief Revenue Officer, this leader will define and scale our customer experience strategy, aligning team performance and client outcomes with company goals. The ideal candidate brings deep SaaS expertise, a passion for home services, and a proven ability to build high-impact teams that drive retention, growth, and satisfaction.