The Senior Director, Client Resolution and Quality Assurance, is a strategic leader responsible for overseeing the development, execution, and continuous improvement of Capital Rx’s client and member resolution operations within the Customer Care organization. This role will lead a high-performing team focused on delivering exceptional service to clients and members, while also establishing and maintaining a robust Quality Assurance (QA) program to ensure service excellence, compliance, and operational efficiency. This individual will collaborate cross-functionally with internal stakeholders to align service delivery with organizational goals and client expectations, while driving a culture of accountability, continuous improvement, and customer-centricity.