The Member Services Team is an integral part of the PS operation. The team serves as a direct point of contact for high profile, high touch members and their travel arrangers. PS clients are prominent, influential individuals who access PS services because they require an elite level of protection and service They expect the highest level of hospitality and customer service at every interaction.
The Member Services Team is responsible for coordinating with multiple internal and external entities to collect personal and confidential travel related details in a timely manner to process, confirm and modify incoming reservations.
We are seeking an experienced Member Services Supervisor who is energetic, enthusiastic and hardworking to join our growing team. The Supervisor will be expected to process and oversee a high volume of reservations and member communication plus handle complicated situations. They will be expected to handle escalations and approvals to a certain level. The ideal candidate must have experience delivering high touch hospitality and customer service in high touch, time sensitive environments. They will be required to deliver helpful solutions with a professional demeanor in a range of time sensitive situations. The Supervisor will be responsible for closely monitoring team volume, quality, and activity. They will report to the Member Services Manager.
The right candidate will be flexible, attentive and strategic, adapting to ever-shifting situations at a moment's notice and able to anticipate reservation issues before they arise. Thorough and fastidious with the ability to constantly grow, improve, and expand his/her skill set, the Member Services Supervisor is responsible for all aspects of a pleasant and memorable member experience.
This position will specifically oversee coverage of the "late shift". The hours will be 12:30 PM - 9:30 PM PST on a varied schedule with potential to be scheduled any days Monday - Sunday. Late shift hours will have the potential to change as we grow and extend operational hours of the Member Services department.
Responsibilities