We’re looking for a Manager, Express Desk Support to lead a team of frontline support specialists focused on resolving high-volume, platform-related cases with speed, accuracy, and empathy. This role combines daily team management with ownership of our AI-powered support experience. You’ll play a key role in coaching your team, optimizing performance, and improving automation workflows in partnership with our product and engineering teams. The ideal candidate is a strong operator who thrives on team development, loves solving process problems, and gets excited about how AI can level up human support.
Note: This role includes leadership coverage one Sunday every three weeks as part of the regular schedule.