The Manager, Customer Experience Technology serves as the team lead & product owner for their assigned technologies and as a people leader to a team of passionate and talented administrators and analysts. They are responsible for maintaining and delivering a backlog of features that align to company priorities. Additionally, they focus on employee engagement by providing day-to-day coaching and mentoring of the staff on industry best practices and give regular feedback on performance. They are part of a leadership team that is tasked with executing the department vision and goals, collaborating on solving roadblocks, and continuously seeking ways to elevate the organizations agile practices.