RH is seeking a Customer Experience Leader to set strategy to ensure execution of our core objective: providing world-class service to our customers. This role will set the pace and deliver first-class service internally so our Associates can deliver a luxury experience externally.
YOUR RESPONSIBILITIES
- Live Our Vision, Values and Beliefs every day
- Represent the RH brand through polished communication, personal appearance and professionalism
- Drive customer delight and revenue through elevated product knowledge and unparalleled service
- Lead the team in learning the RH design point of view and product assortment
- Develop a thorough understanding of luxury needs and expectations in order to lead your team to deliver the highest level of service to our clients
- Foster a culture of ownership, accountability and servant leadership
- Educate, inspire, and lead associates to reach their highest potential, both in terms of service metrics and career goals
- Establish close relationships with cross-functional partners to continually drive solutions that result in heightened customer experiences
- Recognize, respond, and lead appropriate resolution of complex priorities and performance trends, including the development of operational improvements