Investigations & Risk Management Analyst, Trust & Safety

We are seeking an Investigations and Risk Management (IRM) Analyst to join Zoom’s Trust & Safety (T&S) team. T&S plays a critical role in keeping the platform safe. We detect and investigating harmful behavior, address abuse reports, respond to global law enforcement requests, enforce export control regulations, and develop tools to prevent and mitigate abuse.

About the Team

The Investigations and Risk Management (IRM) team leads in-depth investigations and analytics to uncover abuse that occurs both on and beyond the Zoom platform. Collaborating with internal stakeholders and external organizations, IRM leverages advanced internal tools, data analysis, and engineering support to prioritize transparency, user safety, and platform integrity—all while upholding user privacy. We’re looking for an experienced analyst to strengthen IRM’s internal and external impact.

Responsibilities

• Detecting and investigating suspicious or abusive behavior across the platform, including spam, account takeover (ATO), impersonation, and child safety concerns.

• Identifying, monitoring, and mitigating abusive activities across the Zoom platform by researching and developing detection and prevention strategies.

• Developing investigative processes and conduct deep-dive investigations into abuse trends and behavioral anomalies using mid-to-advanced OSINT techniques and internal tools.

• Triaging, investigating, and resolving abuse reports in a queue-based environment, ensuring compliance with Zoom’s Terms of Service and Acceptable Use Guidelines.

• Reviewing and assessing sensitive, confidential, or controversial content as part of enforcement workflows.

• Collaborating with Engineering, Product, Support, and Data Science teams to identify platform vulnerabilities, analyze trends, and close enforcement gaps.

• Producing internal reports, executive summaries, and data-driven presentations to inform leadership and support decision-making.

• Serving as an escalation point for urgent or complex incidents, performing thorough root cause analyses and recommending corrective actions.

What we’re looking for

• 5+ years of experience in Trust & Safety, abuse investigations, or a related field.

• Prove ability to analyze complex data and recognize patterns of abuse or risk.

• Demonstrate proficiency in SQL and comfort working with large, unstructured datasets.

• Show communication, organizational, and project management skills, with experience reporting, presenting findings, and delivering feedback.

• Demonstrate attention to detail, curious, and skilled at navigating ambiguity and troubleshooting complex issues.

• Collaborate cross-functionally to improve tools, processes, and policies.

• Demonstrate growth mindset with the ability to adapt in a fast-paced and evolving environment.

• Require participation in a rotating on-call schedule for escalations during weekends and holidays.