As a key member of our Customer Experience department, the Director of Support Engagement Lead will play a pivotal role in transforming our customer experience by delivering exceptional support services for Braze’s strategic and enterprise-level customers. This position will oversee a high-performing team of Support Engagement Leads, ensuring that we meet our global team’s KPIs, long-term and short-term goals, and sales targets. We are seeking a passionate leader who excels in problem-solving, team building, and operational excellence in a dynamic and fast-paced environment.