We’re seeking a Director of Customer Service to lead our growing organization and elevate the customer experience across all touchpoints. This is a strategic leadership role focused on scaling notary operations, enhancing service quality, and building a customer-first culture. You will be responsible for overseeing day-to-day notary operations, managing cross-functional initiatives, and championing process improvements that drive efficiency, satisfaction, and retention.
Reporting directly to executive leadership, the Director will collaborate closely with Product, Engineering, Compliance, and Sales to ensure our customers—both businesses and individuals—receive exceptional, compliant, and timely service.