The Director of Customer Experience will be responsible for overseeing and enhancing the end-to-end experiences that customers have with CareScout. You’ll ensure every touchpoint along the customer journey meets — and ideally exceeds — customer expectations. As a champion for building a customer-centric culture, you’ll work across teams at CareScout to solve the biggest pain points for our customers, driving satisfaction and brand loyalty. Key stakeholders for this role include executive leadership, customer service teams, product management, and marketing. This position reports to the Chief Marketing Officer. This first-ever role with CareScout will hold a strategic place in the company structure, bridging operational excellence with customer-centric strategies.