We are seeking a full-time customer experience leader to head up our client-facing operations team. In this role, you’ll have accountability for developing, implementing, and overseeing strategies that enhance client satisfaction and loyalty. In the day-to-day, you’ll be the hub of the organization, an air traffic controller ensuring smooth takeoffs and landings, navigating changing variables while keeping everyone confidently in the sky. You’ll guide and manage a small team of Partnership Managers to new levels of efficiency, skill growth and contribution to return business generation.
You’ll bring a talented group of consultants from the field into the boardroom to work with leaders across the globe. You’ll serve as the liaison between Stand & Deliver’s talent pool and our clients. To succeed, you’ll need the ability to think in terms of the big picture while also being extremely detail-oriented, balancing the needs and demands of clients, faculty and team. The role of CX Leader requires someone who is dedicated to crafting world-class experiences around inspirational high-performance communication programs, serving and inspiring the team that delivers them.