The Director of Customer Experience Operations, reporting to the VP of GTM Operations, will be a key strategic operating partner to Ironclad’s Chief Customer Officer. They will lead a team that plays a central role in defining and improving GTM strategy across the customer lifecycle, with specific focus on supporting Customer Success, Professional Services, Support, Solution Engineering, and other functions in our Customer Outcomes organization. This individual should contribute as a cross-functional member of the Customer Outcomes leadership team, continually identifying opportunities to improve team performance, customer health, and Ironclad’s overall growth. This role requires both a strategic mindset as well as a gritty, get-stuff-done attitude and excitement to deliver value individually.