The Medical Group Management Association (MGMA is looking for a Director, Customer Experience to join our Denver/hybrid team.
The Director, Customer Experience ensures that user-centered design and research are embedded in product development. As a strategic leader, they advocate for customer needs at the leadership level, ensuring that research insights inform product roadmaps and design decisions. This role balances design and research expertise through hands-on execution and mentorship, while providing strategic oversight and cross-functional alignment, integrating qualitative and quantitative insights to enhance seamless customer experiences across all portfolios.