As Customer Support (CS) Director, you’ll chart the strategy for our Customer Support team, rally a talented team around it, and make sure our service scales smoothly as Tovala grows. By bringing sharp processes, data-driven thinking, you’ll keep response times quick and quality high. You’ll partner closely with product and marketing so every launch, feature change, and policy shift shows up in clear support protocols. All the while, you’ll turn what customers tell us into improvements across the business, protect the budget, and jump on any fires that pop up. If you’re a seasoned support leader who blends people development, operational rigor, and a knack for smart automation, we’d love to meet you.