Talent Pool✨ Social Media Customer Service Representative

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About Us

KITSCH is proud to be recognized as a self-financed, female-owned global accessory brand built on positivity and pure hard work. Established in 2010, with a business plan no longer than a paragraph, Kitsch has grown from door to door sales to selling products in over 27 countries across 20,000 retail locations worldwide.

KITSCH is committed to creating high quality products that are effortless, elevated and easy to use. From fashionable shower caps to our viral towel scrunchies, we aim to evolve your everyday essentials.

We believe that everyone should feel confident when purchasing our products no matter your hair type, style or budget.

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About the Role

KITSCH is currently looking for two motivated and experienced Social Media Customer Service Representatives to join our growing Customer Support Team. He/she will be responsible for responding to Customer comments and messages, providing personalized product recommendations, and helping customers with their unique questions.

What will be your responsibilities?

• Respond to and resolve Customer outreach through Direct Messages and Social Media comments on Facebook, Instagram, TikTok and other Social Media Channels.
• Troubleshoot and resolve complex Customer issues, including but not limited to Shipping Delays, Product Defects, Missing Packages, and Payment Issues.
• Provide personalized Product recommendations based on Customer needs and preferences.
• Escalate unresolved issues to the appropriate Departments and follow up until resolution.
• Work closely with other Social Media Representatives and Customer Service Representatives to provide Mentorship and Guidance.
• Maintain in-depth knowledge of our Product Offerings, Promotions, and Policies.

What are we looking for in you?

• Education
  • High-School Diploma or equivalent
  • Preferred: College Degree
• Experience
  • 2-3 years of Social Media Community Management
  • 2-3 years of experience in Customer Service
  • Background: Beauty or Retail Industry (Preferred)
• Required Skills
  • Track-Record of Resolving Complex Customer Issues
  • Social Media Management Software (Emplifi, Agorapulse, Hootsuite…)
  • Customer Service Software & Tools
• Desired Skills
  • Shopify & Connected Apps
• Soft Skills
  • Empathy
  • Problem-Solving Skills
  • Customer-Oriented Skills
  • Communication Skills

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About the Offer

• Headcount: 2
• Type of Contract: Full-Time
• Contract Duration: 4-5 Months
• Start Date
  • Training: October 1st
  • Work: October 15th
• Modality: Remote
• Competitive Pay: $550/Monthly
• Our Values
  • 💡Intuitive – Proactive Problem Solver
    • We’re proactive, not reactive. When something doesn’t feel right, we pause, speak up, and fix it with honesty and integrity.
  • 🎯 Takes Pride in Our Work – Accountability
    • We own our work with pride. On-time delivery, thoughtful processes, and team-wide trust lead to great outcomes.
  • 🧹 Willingness to Sweep the Floors – Humble and Inclusive
    • We lead with humility and support. No task is too small, and no voice too quiet. Everyone belongs.
• A dynamic team
• An open mind for new ideas
• Growth… growth and some more growth!

Do you want to be part of our team? We look forward to your application!