The Customer Success Team at Kyriba works hand-in-hand with Account Managers and leadership to ensure that our customers are receiving maximum value from their investment in Kyriba. Through a customer-first mentality, this team serves as a key relationship for the Kyriba customer base.
This role, Strategic Customer Success Manager (SCSM), is responsible for the management of a portfolio of strategic accounts. We measure the success of this role through customer retention and growth, as well as overall customer sentiment (NPS).
This role is responsible for senior-level management of a portfolio of accounts, including strategic outreach and customer touchpoints, executive business reviews and meetings, renewal support and preparation, best practice recommendations, pipeline development and maturation, and escalation support as needed. This is not a direct quota-carrying role, but focuses on revenue generation and protection in terms of both day-to-day activities and measurement of success.