This is a newly created position, offering the opportunity to develop and execute an Operational Roadmap that will drive efficiency, scalability, and excellence across Delivery/Service Operations, Product Support Operations, and Customer Success & Onboarding Operations.
The ideal candidate will build a strong team of internal and external resources, foster collaboration with cross-functional teams, and ensure our CX operations align with organizational goals. The Senior Director of CX Operations will report directly to the Chief Customer Experience Officer and be a member of their Leadership Team, inclusive of VP/Director-level leaders from the other functions. The CX Ops Team will serve a global employee base of ~200 employees as well as a network of global delivery partners. The position is expected to be fully remote, with travel on an as-needed basis.