We’re seeking a strategic, empathetic, and technically proficient Senior Director of Customer Support to lead our global support organization. This individual will play a critical role in scaling our customer support function, delivering world-class service, and building deep relationships with both customers and internal teams.
The Senior Director will lead a globally distributed team, including 3 direct Manager-level reports and a high-performing group of technical support professionals. They will shape support delivery models for various customer tiers, ensure 24/7 global coverage, and advise on support monetization and billing strategy. In this role, you’ll partner cross-functionally with Sales, Product, Engineering, and Customer Success to ensure our customers’ voices are heard and their issues resolved efficiently.