As a Senior Customer Success Manager at Crunchbase, you will play a pivotal role in ensuring our clients' success and satisfaction with our products and services. Your primary responsibility is to lead the onboarding and implementation process, guiding customers to quickly realize the value of our product. You'll play a key role in managing renewals and identifying upsell opportunities, contributing not only to customer satisfaction but also to revenue growth, all while fostering strong, lasting relationships with high-touch clients. In this evolving role, you'll leverage AI tools and data insights to enhance customer experiences, predict customer needs, and drive scalable success strategies.