Bloomreach is looking for a Senior Customer Success Manager (CSM) to serve as a key advocate for our customers and a strategic partner in ensuring their success with our platform. As a CSM, you will play a vital role in building strong, long-term relationships with customers, focusing on retention, customer satisfaction, and identifying opportunities to expand our partnerships for mutual growth.
This role will focus on one of our key Bloomreach solutions: Personalization & CDP (Engagement), playing a pivotal role in helping our customers drive more personalized experiences and leverage their data to increase revenue impact. You will collaborate closely with both customer leadership and delivery teams to drive continuous testing and help customers maximize the revenue impact of the Bloomreach platform, helping them unlock full value and drive measurable business results.
The Senior CSM will collaborate closely with various internal teams, including Account Management, Product, Technical Services, Business Services, and Support, to deliver tailored, innovative solutions that address customer needs. You’ll be managing a diverse portfolio of customers from different industries such as retail, hospitality, subscription, and finance, with varying account sizes and ARR value. This is a highly collaborative role that requires a customer-first mindset, strong problem-solving abilities, and the ability to think strategically to identify growth opportunities while ensuring customer satisfaction.