As a Senior Customer Success Manager, Lead, you are a trusted strategic partner to our most complex and high-value customers. You are responsible for driving measurable business outcomes such as accelerated time-to-value, increased ROI, improved product adoption, and growth in Net Revenue Retention (NRR). You’ll work closely with key stakeholders to champion use cases aligned to Treasure Data’s CDP and MarTech offerings, while also advocating internally on behalf of the customer.
This role blends customer-facing strategy execution with internal influence and cross-functional collaboration. You’ll take ownership of customer outcomes by coordinating internal teams, guiding customer strategy, and navigating ambiguity with confidence and agility. As a Lead CSM, you’ll also provide mentorship and knowledge-sharing within your CSM pod—enabling the growth of your peers while expanding best practices.