This is not your typical run-of-the-mill ops and customer success job.
This is for someone who wants to own the entire operational backbone of a high-growth, mission-driven education business. You’ll lead everything from student-counselor matching and customer support escalations, to building new processes, optimizing CRM workflows, and launching new products or services as we expand.
This is your chance to scale a rocketship, lead cross-functional teams, and work directly with the founders. You’ll be the glue holding the customer experience together—and the engine driving it forward.
You’ll partner directly with the co-founders and cross-functional leads across sales, marketing, product, and technology. You’ll play a critical role in scaling our infrastructure and building a best-in-class experience that drives student outcomes, counselor excellence, and business growth.