This is an opportunity of a lifetime for a dynamic Senior Customer Success Manager who wants to be at the heart of the AI movement to better humanity. As a Senior Customer Success Manager, you’ll be the go-to product expert ensuring that our customers ranging from Fortune 1000 giants to Main Street Small Businesses don’t just adopt our solutions—they thrive with them. You’ll be working directly with our VP of Customer Success & Support to drive successful adoption of this fast-growing platform.
In this dynamic role, you’ll be responsible for:
- Managing Your Customers’ Journeys – Manage the full customer lifecycle for Kizen for your customers, from small businesses to enterprise clients in industries like healthcare, insurance, financial services, and more. Use and suggest changes to our playbooks to ensure seamless adoption, success, and tailored support strategies.
- Support Operations – Support your customers by delivering best-in-class service, ensuring both you and your AI-driven support agents meet evolving customer needs.
- Knowledge Base Development & Optimization – Build knowledge content as a scalable resource for customers, leveraging data insights to improve self-service capabilities and overall customer experience.
- Optimizing the Freemium Customer Journey – Design new plays for our freemium experience playbook to drive user activation, engagement, and conversion to paid plans.