Magnet Forensics is in search of a seasoned Customer Success Manager dedicated to enhancing our customers' overall experience during their engagement with our products and interactions with our organization. As a key player in this role, you will be responsible for nurturing the complete customer journey with Magnet, encompassing initial onboarding, regular customer touchpoints, identifying and working cross-functionally to overcome adoption barriers to product usage, soliciting valuable product feedback and feature requests, and driving positive retention rates.
The mission of the Customer Success Manager extends to ensuring that these proactive efforts delivering a positive customer experience organically and results in contract renewals and potential expansion opportunities