The Senior Customer Success Manager will lead G2RS’s Customer Success function in the United States, driving satisfaction, retention, and growth. You’ll serve as the primary relationship owner for key accounts while building and managing a high-performing Customer Success team.
This role requires a proactive leader who can engage clients, develop teams, and collaborate with Sales, Product, and Operations. You’ll use advanced Excel skills to track KPIs, analyze trends, and provide insights, and leverage Jira to coordinate client initiatives and workflows.