Policy Support Analyst - MSI

Why MSI? We thrive on solving challenges.

As a leading MGA, MSI combines deep underwriting expertise with insurer and reinsurer risk capacity to create specialized insurance solutions that empower distribution partners to meet customers’ unique needs.

We have a passion for crafting solutions for the important risks facing individuals and businesses. We offer an expanding suite of products – from fully-digital embedded renters coverage to high-value homeowners insurance to sophisticated commercial coverages, such as cyber liability and habitational property – delivered through agents, brokers, wholesalers and other brand partners.

Our partners and customers count on us to deliver exceptional service through a dedicated team that makes rapid resolutions a priority. We simplify the insurance experience through our advanced technology platform that supports every phase of the policy lifecycle.

Bring on your challenges and let us show you how we build insurance better.

Position Summary:

The Operations Support Specialist role's focus is to provide a high level of administrative support by planning, coordinating, and providing records, reporting, information management and systems support in a fast-paced, dynamic environment that should challenge and motivate a pro-active and energetic problem solver. In this position, an understanding of the insurance industry is desirable. All interactions require a high level of professionalism to uphold the firm’s positive reputation.

Principal Responsibilities:

• Works with internal and external partners to manage policy related issues that arise.
• Communicates effectively with internal and external partners, including effectively managing expectations and deadlines.
• Resolves technical and service problems by clarifying the customer's needs and finding the best solution to solve the issue.
• Maintains a concern for timeliness and completeness when interacting with clients, brokers, or insurance company partners to create a positive experience.
• Documents all activity in client files to ensure quality and responsiveness.
• Works with the account management team to upload client communities, assist with client address scrubs, and maintain current client system issues.
• Audits data entry and makes changes/modifications as required.
• Personally, provides prompt, efficient, high-quality service to clients in all LOB’s.
• Maintains a quality result by following established procedures and making recommendations for changes.
• Assists with special projects as needed and other duties as assigned to include all LOB’s.

Education, Experience, Skills, and Abilities Requirements:

• Education:  Undergraduate degree preferred, but not required
• Experience: Minimum of 3 years of customer service experience; 1 year of administrative or office experience; 1 year of data entry experience; 1 years of insurance industry experience is preferred

Knowledge, Skills, And Abilities Required:

• The ability to interact and communicate effectively in a team environment to share knowledge and manage workflows.
• Exceptional problem-solving skills with a strong emphasis on delivering accurate and efficient solutions at the first attempt.
• The ability to apply knowledge and experience to explain products and/or policy to members in clear and relatable terms.
• Capable of multi-tasking and prioritizing workloads while adhering to deadlines.
• Demonstrates the organization’s core values, exuding behavior that is aligned with the firm’s culture

Technical, Computer, And System-Specific Skills Required:

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Ability to learn any other appropriate program or software system used by the firm as necessary

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