Manager, Technical Support

As a Manager of Technical Support, you’ll lead a high-performing team responsible for resolving complex, high-impact customer cases across Airtable’s diverse user base. These cases span a range of product surfaces and technical depth—requiring advanced troubleshooting, product fluency, and sustained ownership.

You’ll drive day-to-day team operations, coach technical support specialists, and play a key role in improving workflows, efficiency, and customer outcomes. This is a hands-on leadership role: you’ll be expected to dig into the product, understand technical nuances, and guide your team through ambiguity. You’ll also partner cross-functionally to ensure systemic issues are addressed and product feedback loops stay strong.

This role reports to the Senior Manager, Technical Support and contributes to the broader maturity, quality, and scalability of our global support function.