Manager, Customer Experience

As the Manager, CX, you’ll lead a team of TAMs and CSMs to ensure seamless, high-impact customer journeys. You will be responsible for coaching and developing talent across both disciplines while building operational excellence, client engagement strategy, and cross-functional collaboration. This role will work closely with stakeholders in Sales, Services, Product, and Support to ensure each customer realizes maximum value from Pendo.

You will manage up to ten direct reports, supporting a variety of customers across enterprise, strategic, and high-risk segments. The ideal candidate brings experience in both customer success and technical advisory roles, with a passion for mentoring hybrid teams and delivering exceptional customer outcomes.