Empathy is seeking a thoughtful, resourceful Care Operations Specialist to help launch and scale our new chat-based support offering for users navigating short-term disability through our Empathy Leave Support product.
In this newly created role, you’ll partner closely with the Care Experience leadership team to build the operational foundation for excellent support—developing internal tools and training, refining workflows, and synthesizing feedback to shape our service. You’ll also step in directly to support users during escalations, fill support coverage gaps, and coach frontline Care Specialists as needed.
We’re looking for someone with a deep understanding of disability support systems who thrives in ambiguity, loves getting into the weeds to learn more about the subject, and brings a builder mindset. This is a mid-level individual contributor role with future growth potential into team leadership.