Stepful is seeking a Lead, Support Operations to enhance our operational efficiency as we scale from 25,000 active students to over 100,000 active students. This is a pivotal moment for our organization and an opportunity to be a force-multiplier in streamlining our communications to students across various channels.
The Lead, Support Operations will build systems, identify tooling and leverage AI solutions to standardize how we communicate with students throughout their journey with Stepful: from admissions through to job placement and everywhere in-between.
This is a hybrid role (working three days/week from our office in NYC) reporting into our Head of Student Operations.