Our customers are the heartbeat of our business, and every interaction they have with Common Room shapes how they experience our product and our brand. We’re searching for a Head of Customer Support who will be a passionate advocate for our users, a thoughtful builder of systems and teams, and a strategic partner in delivering world-class support at scale.
We’re looking for a customer-obsessed, hands-on leader to join us full time and help elevate the support experience for companies like Atlassian, Grammarly, and Notion. You’ll spend time in the queue early on, learning our product and our users from the ground up. From there, you’ll design the systems, hire the team, and implement the tools needed to support a fast-growing and technically savvy customer base.
This is a unique opportunity to define what customer support looks like in a modern, community-led company—and in a category we’re actively shaping. You’ll work closely with Product, Engineering, and Customer Success to close the loop between what our customers need and what we build. You’ll turn support from a reactive function into a strategic engine for customer insight, product improvement, and retention.
If you’re excited to build something that truly puts customers first, we’d love to hear from you.