We are hiring a Head of Customer Strategy & Operations who isn’t afraid to do the job before scaling the team.
We are looking for someone who will learn every inch and corner of the product. Someone who cares as much about our smallest customers as our biggest; our quietest and our loudest. Someone who sweats the details, can never have enough context, and believes there is no task beneath them. Someone who will be the first into the fire, and the last one out - with a root cause analysis in tow.
This role isn’t made for your typical Head of Customer Sucess or Support - the work moves extraordinarily fast, the problems are complex and technical, and the decisions you make will have real impact across our customers, products, and business.