Head of Customer Experience

We’re looking for a Head of Customer Experience to lead and scale Parkade’s Customer Support & Success functions. You’ll be responsible for leading and scaling a world-class team, defining the strategy and processes that shape our customer experience, and ensuring every Parkade customer feels supported.

This is both a strategic and hands-on role. You’ll lead by example, dive into data to uncover insights, and collaborate across Product, Engineering and Operations to improve and automate the customer journey. Ultimately, you’ll be the champion for our customers — and the person who ensures that world-class support is a true competitive advantage for Parkade.