FIGS is seeking a strategic and detail-oriented Fraud & Customer Protection Lead to oversee the safeguarding of our customers and brand from fraudulent activity. In this leadership role, you will be responsible for guiding and managing a Fraud Coordinator, ensuring effective investigation, resolution, and prevention of suspicious activity while maintaining a frictionless and trusted customer experience. You will collaborate cross-functionally with Operations, Customer Experience, and other teams to monitor risk, enforce fraud policies, and support security initiatives.
As a subject matter expert in digital fraud prevention and customer account protection, the ideal candidate combines a proactive mindset, strong leadership, and a deep understanding of fraud mitigation best practices. This role requires sound judgment, exceptional communication skills, and a passion for maintaining customer trust and operational integrity.