Fraud Analyst

BCM One is seeking a Fraud Analyst to join our growing Ecommerce team. In this role, you will be responsible for safeguarding the security and integrity of our telecommunications products and services, with a focus on call routing and SIP trunking.

As a Fraud Analyst, you will proactively monitor, analyze, and mitigate potentially fraudulent activities throughout the presales and service delivery process. You will identify unusual patterns, investigate incidents, and implement effective solutions to reduce and prevent telecom fraud.

Success in this role requires strong analytical skills, sharp pattern recognition, and a solid understanding of telecom networks and services. You will also lead key initiatives and collaborate across teams to ensure we protect our customers and maintain their trust while minimizing potential losses.

Work Locations: 

This is a hybrid or remote-optional position with the ability to be based out of one of the following office locations: Grand Rapids, Michigan, Herndon, Virginia, Alpharetta, Georgia, Blue Bell, Pennsylvania, or New York, New York.  This position must live and be authorized to work in the United States; it is not eligible for relocation or sponsorship.

Hours:

Typically 8/9am to 5/6pm Eastern

Travel:

Less than 10% annually

What You Will Do:

• Monitor and analyze customer call data to detect any unusual patterns or behaviors. 
• Conduct detailed investigation of fraud incidents, including root cause analysis and developing corrective action plans. 
• Develop and improve fraud detection algorithms and processes. 
• Liaise with different teams within the organization, including network engineers, customer service personnel, and law enforcement agencies. 
• Prepare and present reports on fraud trends, losses, and actions taken. 

What You Will Need:

• Bachelor's degree in Computer Science, Information Technology, Telecommunications, or related field. 
• Minimum of 5 years' experience in fraud management in a telecom environment.
• In-depth knowledge of telecom networks and call routing.
• Experience with data analysis tools and techniques. 
• Strong analytical, problem-solving and decision-making abilities. 
  
• Excellent verbal and written communication skills.  

Who We Are:

BCM One is a leading telecom provider of NextGen Communications and Managed Services that has been in business for 30 years with more than 18,000 business customers and 5,000 channel partners who rely on our products, services, and teams to support their critical underlying network infrastructure. BCM One is the parent company to our family of brands that includes SIP.US, SIPTRUNK, Flowroute, SkySwitch, and Pure IP.

Joining the BCM One team is a chance to be part of a financially strong company with an exciting growth story; over the past 4 years we’ve brought together leading companies in our space who have built products, services, and programs to innovate and disrupt our industry. Now, operating under one roof, we are taking BCM One to the next level and looking for talented individuals to help make that happen.

When you choose to work at BCM One, you get to work with a talented team and build experience with the leading technologies, suppliers, and partners in our industry. We don’t offer cookie-cutter solutions, so the opportunities are endless, and the work is always varied and interesting. We take our mission “to provide a world-class experience with every human interaction” seriously, which means everything you do makes a difference. And we’re committed to building and nurturing a diverse and inclusive workforce and environment that empowers you to do your best work, spread your wings and reach your full potential. At BCM One, we encourage our team to learn something new every day, so you don’t just become part of our growth story, we become part of yours.

Why BCM One:

We are committed to creating an environment that fosters teamwork, accountability, innovation, and teamwork. Many BCM One employees have been with the company for 10+ years, which we think says a lot about our culture.

We Are a Team

• We pride ourselves on our team-based approach to providing quality solutions for our clients. BCM One encourages a culture of collaboration, exposing employees to different areas of the business and fostering career growth.
• We support employee involvement and provide opportunities to be responsible stewards via our BCM One Gives Back Program and our Emergency Fund to help our team members who are going through difficult times.

Hard Work is Recognized

• We offer an Employee of the Quarter program with a monetary award and Employee of the Year that includes a 7-day vacation package to the Caribbean. In addition, we host various regional team-building gatherings throughout the year.
• We believe in developing our team members and offer many opportunities for training, professional development and career growth.

Your Voice is Heard

• We empower our team members to speak up and look for opportunities in challenges.
• We have an Employee Council and a Diversity Equity and Inclusion Committee made up of volunteers from across the company who share a passion for making BCM One a great place to work and find ways to positively impact our communities.

How we take care of you:

• Competitive industry salaries
  
• Comprehensive medical, dental, and vision insurance
• Company-provided life and disability insurance
• Matching 401 (k) plan
• Employee Emergency Assistance Fund
• Paid holidays and vacation time
  

BCM One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.