We're looking for a seasoned Enterprise Customer Success Manager to lead long-term success for our hospital and health system customers. This role is ideal for someone who thrives in high-ownership environments, is deeply familiar with enterprise SaaS in healthcare, and knows how to drive adoption, retention, and expansion in complex organizations.
As the primary point of contact and owner of the customer relationship, you'll partner closely with Sales to ensure seamless post-sale handoffs and collaborate deeply with our Implementation teams to deliver exceptional onboarding experiences. While other teams will support deployment and execution, you will own the full customer journey post-sales—ensuring alignment, accountability, and outcomes at every stage.