We are seeking a highly experienced Dispute Investigation Policy Strategist to join our dispute team. You will play a central role in shaping how Cash App manages and resolves consumer disputes across all Cash App products in accordance with Regulation E (Electronic Fund Transfer Act) and Regulation Z (Truth in Lending Act), while aligning with network rules and internal risk policies.
As the subject matter expert in issuer disputes, you will be responsible for designing compliant and scalable policies and processes, with a strong understanding of Visa and Pulse network chargeback rules, regulatory obligations, and dispute-related risk mitigation strategies. This is a critical role that sits at the intersection of Risk, Compliance, Operations, and Product, ensuring our dispute handling processes are efficient, auditable, and customer-centric.