As Alma’s Voice of the Customer leader, you will ensure customer insights are core to every decision. You will own designing and leading Alma’s VoC strategy, iterating and expanding our current insights program, combining deep subject matter expertise of our products with compelling storytelling, showcasing the customer experience, and critical opportunities. You will work closely with Operations, Product Management, Design, Product Marketing, and Business Intelligence to incorporate the voice of the customer and CX into every product development process, driving the continuous improvement of our products and services.
A successful candidate should have extensive experience turning data into solutions, designing and shipping processes alongside product and technical teams, and be extremely customer-focused.