We’re looking for a strategic, data-driven, and operationally minded Director of Support to lead and scale our front-line support organization. You’ll play a critical role in improving the customer experience, overseeing day-to-day service operations, and partnering with BPOs and internal teams to maintain world-class quality and efficiency as we grow.
This role is ideal for an exceptional leader with deep experience in customer support operations, strong BPO management chops, and a proven track record of building scalable systems and processes that drive a best-in-class customer experience. You should thrive in a metrics-driven environment and be passionate about using data to inform decisions, optimize performance, and advocate for customers. Just as importantly, you bring motivational and inspirational leadership, with a genuine passion for developing others—someone who finds joy in growing employees, fostering a strong team culture, and helping individuals reach their full potential.