We’re seeking a forward-thinking, data-driven Director of Support to lead our global support function and deliver truly proactive, customer-inspired support experiences. You’ll collaborate closely with the GTM Systems team to evolve our support tooling strategy and play a key role in shaping how our customers engage with us.
In this role, you’ll champion the voice of the customer and use support trends to influence product innovation and business decisions, working cross-functionally with Product, Engineering, Customer Education, Customer Success, and GTM Systems to ensure that support insights are translated into action—enhancing both customer satisfaction and our ability to scale.