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Director, Customer Operations

Axion Ray
Full-time
On-site
New York City, New York, United States
$180,000 - $210,000 USD yearly
Customer Experience

We are looking for a Director of Customer Operations to scale how we bring the Axion platform to our customers with efficiency and effectiveness. This role is critical to ensuring that every customer receives value quickly — while optimizing internal time and resources. You will hire and lead a new team that sets our operations up for scale, bringing traditional operational rigor (e.g., process playbooks, global delivery models) alongside AI-native automation to drive internal scalability and improve delivery metrics.