We’re looking for a Director of Customer Experience (CX) to lead our customer service function across both Harry’s and Flamingo. This role is pivotal in shaping what best-in-class experiences look like, from strategy through execution. You’ll be responsible for setting the vision, building scalable systems and processes, leading an exceptional team, and delivering experiences that delight our customers—every time.
This is the right opportunity for someone who brings together operational rigor, analytical depth, and strategic foresight. You’re a builder and a leader. You know how to inspire and align teams around a north star vision and also thrive in the mechanics of creating high-performing systems and feedback loops. You’re comfortable with technology and leveraging it to evaluate the Voice of the Customer. You balance empathy for the customer with a clear eye for efficiency and business impact.