As the Director, Coordinator Experience, you will lead a cross-functional effort to enhance the coordinator experience across all facets of College Board’s digital assessment operations. Our coordinators (typically school-based staff serving as test coordinators) oversee all testing activities in schools and other testing locations—they’re responsible for ensuring test day is a success. As Director of Coordinator Experience, you’ll be the driving force behind designing, developing, and delivering an operational experience that is seamless, intuitive, and customer-centric—from planning our initial outreach to educators interested in becoming a coordinator, through test day, and beyond to ensure the needs of our most trusted customers & testing partners, coordinators, are effectively met.
You will work at the intersection of strategy, customer experience, and change management—partnering with leaders across multiple divisions to align on priorities, elevate coordinator needs, and ensure our operational service delivery model is consistent, relevant, and easy to navigate. Your work will help streamline complex processes and improve every touchpoint a coordinator has with College Board systems, teams, and tools.
As a leader in this space, you’ll gather insights, identify friction points, and turn those findings into clear, actionable improvements that make a real difference for our coordinators and the students they serve. You’ll also ensure operational enhancements are implemented efficiently, carefully navigating the change management process with a focus on streamlining the coordinator experience and amplifying the value we provide in exchange for their time. You’ll work on initiatives that touch nearly every corner of College Board to help us redefine our customers’ experience. And your efforts will save educators precious time while enhancing their work with students globally.