CX Enablement Manager

PetDesk is seeking a CX Enablement Leader to drive the strategy and execution of all enablement initiatives for our Customer Experience (CX) organization. This leader will play a crucial role in building a culture of continuous learning and excellence, ensuring our teams are equipped with the knowledge, skills, and resources needed to provide exceptional service. This individual will also be responsible for building out a Customer Enablement Program, empowering our veterinary practice partners to maximize the value they get from the PetDesk suite of products.
The ideal candidate has a minimum of seven years of experience in a SaaS enablement role, with a strong focus on Customer Experience or Customer Enablement. They are a strategic thinker and a hands-on executor, with a proven track record of designing, implementing, and managing successful enablement programs. This leader will work cross-functionally with CX leadership, Product, Sales Enablement, and Product Marketing to align enablement initiatives with company goals and product launches.