Customer Support Specialist
ReploWho We Are
Replo is building the world's sell anything platform. We started in e-commerce, and grew from 0 → 3000+ customers in less than 18 months. We’re a seed stage company with Series A+ metrics backed by awesome investors including YCombinator, Figma, General Catalyst etc.
Job Description
Join our tight-knit and fully remote team building a commerce platform. As an early member of Replo you’ll help create awesome experiences for our customers over chat, and email support. As a first point of contact with our community you’ll help capture critical feedback that drives our app development.
You will
Answer customer inquiries via chat, and email
Document and advocate for customer feedback
Generate high-quality educational resources for our users
Work collaboratively with tier 2 support and engineers to triage, and resolve technical issues
Background experiences we’re excited about
2+ years of previous early-stage SaaS support work, with a bonus for working with a technical product or in the Shopify space
Experience working with support tools like Pylon, Notion, etc
Experience working remotely on a global team
This role might be a good fit if you
Are self-motivated and comfortable working asynchronously
Can empathize with users and quickly grasp the issues they’re facing
Can turn customer pain points into insightful product feedback
Love constantly learning about a technical product, even when it’s a little out of your depth
Thrive in an early-stage startup environment with less stability and more ambiguity
We’re looking for folks who are or have
Clear and proficient in written communication in English
Empathetic, positive, patient, and excited to help users' solve their pain points
Organized, reliable, independent, and productive
Comfortable with CSS, HTML and other web development topics
Aware of what goes into building and improving a software product
Experienced in providing fast-paced support in a high-growth startup