Roadie is looking for an experienced Customer Support Manager to lead our 24x7 Customer Support team. The Customer Support Manager will be responsible for managing the day-to-day operations of our Customer Support team to support our rapidly growing customer base. The ideal candidate will be highly organized, have strong interpersonal, leadership, and people management skills, and have the ability to multi-task on short-term and long-term projects.
Roadie’s Customer Support Manager should be focused on overall trends related to Roadie’s customer experience, team efficiency through metrics, technology changes to improve service levels, and the stories behind customer data. The ideal candidate should be excited about leading a dynamic and growing support team.