We are seeking a highly motivated and versatile Director of Customer Experience and Success to join our corporate team. This strategic and hands-on role partners directly with our Chief Operating Officer and other internal leadership to design, build, and optimize systems that elevate the customer and patient journey, enhance satisfaction, and ensure long-term retention and loyalty. This individual will work full-time, Monday-Friday, at our Bethesda, MD corporate office.
You’ll spearhead projects that shape a world-class support infrastructure, develop high-performing customer-facing teams, and implement scalable processes that deliver exceptional service and results. This is an ideal opportunity for a results-driven leader passionate about customer experience and building operational excellence from the ground up.